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What we do

CRM Implementation and Optimization

Conversion Pipeline implements and optimizes HubSpot and Salesforce as the operational backbone of Revenue Operations, not just a place to store contact records.

That means picking the right platform for how your team actually sells, moving your data over without losing history or breaking your reports, building sales pipelines and custom properties around your sales process, and connecting the CRM to the marketing automation, call tracking, and customer success tools it is supposed to be talking to.

Get a free CRM consultationFree first call. No obligation.

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Warning signs

Signs Your CRM Has Become the Problem

Most of the businesses that come to us are not shopping for a new CRM. They are looking for someone to fix the one they already have. Some of the warning signs are:

  • Your reps keep their own spreadsheets because they do not trust what is in the CRM.
  • Marketing and sales cannot agree on a qualified lead, mostly because the CRM never defined one.
  • Duplicate contact and company records are throwing off your attribution and pipeline reports.
  • Pipeline stages describe your internal process, things like “in review” or “waiting on legal,” instead of what the buyer is actually doing.
  • Custom properties were set up once, years ago, by someone who is not even at the company anymore, and no one has touched them since.
  • The CRM does not talk to your marketing automation platform, call tracking, or customer success tools, so the same information gets typed in two or three times, if it gets reconciled at all.

If two or three of those sound familiar, the CRM stopped being a system of record a while ago. Right now, it is a liability.

Talk to a CRM expertSound familiar? Tell us what is broken.
Selection and migration

CRM Selection and Migration: HubSpot, Salesforce, or Both

01 Optimize What You Have, or Migrate?

Not every broken CRM needs to be replaced to work. We start every engagement with an honest look at whether the platform itself is wrong for your business, or whether the setup is. A CRM that cannot structurally support how you sell, multi entity deals, complex approval chains, or custom objects it was never built for, is usually a migration candidate. A CRM that is simply unconfigured, undocumented, and buried under years of clutter is usually an optimization project, and that is almost always faster, cheaper, and lower risk than starting over.

02 HubSpot to Salesforce Migration

Companies typically move from HubSpot to Salesforce once sales complexity has outgrown what HubSpot's object model can support. We migrate records in a parent to child sequence, companies and accounts first, then contacts, then deals, to keep every relationship intact. Every HubSpot property gets mapped to its Salesforce equivalent before anything moves, and pipeline stages get rebuilt around buyer behavior instead of carrying over internal labels that never worked in the first place.

03 Salesforce to HubSpot Migration

The move in the other direction is more common among growing mid-market teams consolidating marketing and sales onto one platform. The same discipline applies in reverse. We run a full data quality audit before migration, checking for duplicate records, missing required fields, invalid email addresses, and contacts with no company attached, then build a field and pipeline mapping plan. From there, we migrate in stages with validation at each one, rather than a single cutover with no room to catch mistakes.

Not sure which path fits?

Fix it or migrate it?

We make that call with you during discovery, before recommending either path.

Get a free recommendation

Stop Working Around Your CRM

Tell us what is broken and we will help you decide whether to fix it or migrate. The first consultation is free.

Configuration

Pipeline and Custom Property Configuration

A CRM built around how your business is organized internally, instead of how a buyer moves through a decision, produces pipeline data nobody trusts. That is usually how a CRM ends up abandoned in favor of spreadsheets.

We rebuild deal pipelines, so every stage reflects something specific and observable the buyer is doing, not an internal task, and we audit your custom property setup to get rid of duplicate fields, properties nobody uses anymore, and inconsistent data types that make reporting and segmentation unreliable. The goal is a setup lean enough that your reps will keep it updated, and detailed enough that leadership can trust what it says.

Data quality

Data Cleanup and Deduplication

Bad data adds up fast. One duplicate contact record does not just clutter the CRM. It splits attribution, throws off lead scoring, sends the same prospect two different email sequences, and leaves sales and marketing looking at two different versions of the same account.

We audit for duplicate contacts and companies, missing required fields, invalid or dead email addresses, and orphaned records with no account attached, then put deduplication rules and data standards in place so the cleanup does not have to happen again next year.

Clean up my CRMStart with a free consultation.
Integrations

Connecting Your CRM to the Rest of Your Revenue Stack

A CRM that does not talk to the rest of your revenue stack is an expensive contact database. Here is what we connect as part of every implementation:

Marketing automation

Lead scoring, lifecycle stage, and campaign attribution sync both ways in real time, not on an overnight batch job.

Call tracking

Call recordings, dispositions, and source attribution land on the right contact and deal record automatically, so a phone lead is not invisible to reporting the way a form fill never is.

Customer success tools

Health scores, renewal timelines, and churn risk flow back into the CRM, so sales and marketing can see account risk and expansion opportunity, not just the sale that already closed.

If HubSpot is your platform, our HubSpot RevOps Implementation work and our HubSpot Audit go further into platform specific configuration, workflow build outs, and reporting.

Free for HubSpot customers

Get a free HubSpot audit

See what is misconfigured, unused or disconnected in your portal before you change anything.

Request my free HubSpot audit
Our process

How We Approach a CRM Implementation

1

Discovery and Audit.

We review the current CRM, pipeline, properties, and every tool in your stack that is connected, or should be.

2

Migration and Configuration Plan.

Field mapping, pipeline redesign, and a data cleanup plan, scoped out before anything moves.

3

Build and Data Migration.

A staged migration with validation at every step, not one all or nothing cutover.

4

Integration and Testing.

Every connected tool gets tested before going live. An integration that has not been tested is a risk, not a finished project.

5

Team Training and Handoff.

Documentation and hands on training so your team adopts the new setup instead of finding workarounds.

6

Post Launch Support.

A parallel run and a hypercare period after launch to catch problems before they turn into bad data again.

Start with step oneCall 877-877-0542Discovery begins with a free consultation.
Related RevOps services

Related RevOps Services

CRM Implementation and Optimization is one piece of a full Revenue Operations engagement. It connects most closely to:

FAQ

Frequently Asked Questions

1. Should we migrate to a new CRM, or fix the one we have?

It depends on whether the platform is wrong for your business or the setup is. If your CRM cannot structurally support your sales process, multi entity deals, custom objects, or approval chains it was never built for, migration is usually the right call. If it is simply unconfigured and buried under years of unmanaged data, optimizing what you already have is almost always faster, cheaper, and lower risk. We make that call during discovery, before recommending either path.

2. How long does a CRM migration take?

It depends on your data volume, how many integrations are involved, and how much cleanup the data needs before it can move. A straightforward migration with clean data usually takes a few weeks from planning to go live. A migration that starts with heavy deduplication and several connected tools takes longer, plus a parallel run and hypercare period after launch to confirm everything is working the way it should.

3. Can you integrate our CRM with the call tracking and customer success tools we already use?

Yes. Connecting your CRM to marketing automation, call tracking, and customer success tools is a standard part of implementation, not something we tack on afterward. Call data, health scores, and campaign attribution all land on the right record automatically instead of sitting in disconnected tools.

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Ready to Fix Your CRM?
Schedule A Free Consultation Today!

Tell us where your CRM is breaking down. You will talk with a member of our RevOps team, not a call center.

  • Free. The first consultation costs nothing
  • Honest. Fix or migrate, we will tell you which
  • By phone. Call 877-877-0542 if you would rather talk
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